What We Offer

Comprehensive Support Services

Every service we offer is designed to keep your medical equipment performing at its best — protecting your patients and your accreditation.

Annual Maintenance Contract (AMC)

Our structured AMC plans provide scheduled preventive maintenance, calibration, and unlimited breakdown support — all under a single, transparent contract. We offer both Comprehensive (CMC) and Non-Comprehensive (AMC) plans.

  • Scheduled quarterly preventive maintenance visits
  • All labour charges covered
  • Priority emergency call response
  • Periodic calibration and performance verification
  • Documentation for NABH / NABL compliance

Installation & Commissioning

Our certified engineers handle the full installation lifecycle — from site survey and preparation through to equipment commissioning, acceptance testing, and handover with complete documentation.

  • Pre-installation site survey and requirements report
  • Professional equipment installation and integration
  • Acceptance and performance testing (FAT/SAT)
  • Handover documentation and user manuals
  • Warranty registration and OEM liaison

Calibration & Quality Control

We provide NABL-traceable calibration for all categories of biomedical equipment, generating detailed calibration certificates that meet NABH, JCI, and NABL requirements.

  • NABL-traceable calibration certificates
  • All types of biomedical equipment covered
  • Calibration scheduling and reminder management
  • NABH audit documentation support
  • Asset register maintenance and tracking

24×7 Breakdown Support

Our dedicated helpdesk is available around the clock. A single call connects you to our on-call engineers who can resolve most issues remotely — and dispatch on-site within 4 hours for critical care equipment.

  • 24×7 telephone and remote support helpdesk
  • 4-hour on-site emergency response guarantee
  • Dedicated account manager for AMC clients
  • Service call logging and reporting system
  • Loaner equipment provision on request

Training & Clinical Application Support

We provide structured user training for nursing staff, biomedical engineers, and clinical teams — covering equipment operation, alarms management, and routine checks for every device we supply.

  • On-site user training at time of installation
  • In-service education for new staff
  • Clinical application specialist support
  • Biomedical engineering team training
  • Training completion certificates provided

Hospital Project Consultancy & Procurement

Planning a new ward, ICU, or OT? Our consultants work with hospital architects, administrators, and clinical teams to design the optimal equipment layout and sourcing strategy for your project.

  • New hospital and department equipment planning
  • Equipment specifications and tender documents
  • Government / CMSS / DPIIT tender assistance
  • Budget planning and phased procurement
  • Turnkey project delivery and commissioning
Maintenance Plans

Choose the Right AMC Plan

Flexible maintenance contracts designed for hospitals of all sizes — from single devices to complete equipment fleets.

Basic AMC

Labour coverage with scheduled visits. Ideal for newer equipment under OEM warranty.

  • 2 preventive maintenance visits/year
  • Labour charges covered
  • Telephone support
  • Performance verification report
  • Spare parts included
  • Priority 4-hr response
Get a Quote
Fleet Management

Enterprise-level contract for large hospitals managing 50+ devices across departments.

  • Unlimited PM visits
  • Full CMC with all spares
  • Dedicated account engineer
  • 2-hour emergency response
  • Asset management dashboard
  • Quarterly executive reviews
Get a Quote
How It Works

Our Service Process

1

Contact Us

Call, email, or fill the enquiry form. Our team responds within 2 hours.

2

Site Survey

Engineer visits your facility to assess requirements and provide a detailed quote.

3

Proposal & Agreement

We send a transparent, itemised proposal. Once agreed, the contract is signed.

4

Service Begins

Your dedicated engineer is assigned. PM visits are scheduled and the 24×7 line is activated.

5

Ongoing Support

Regular PMs, calibration, and instant breakdown response — for the life of the contract.

Our Commitments

Service Level Guarantees

We stand behind our response commitments. These are not targets — they are guarantees written into every contract we sign.

<4hr
Emergency On-Site Response
For all critical care equipment breakdown calls — ICU monitors, ventilators, defibrillators.
24×7
Helpdesk Availability
Our service helpdesk never closes. Reach us any time, day or night, 365 days a year.
98%
Equipment Uptime SLA
Our average uptime delivery across all contracted equipment in the last 3 years.